Privacy Policy
Last updated: January 17, 2026
JourneyMate JAPAN recognizes the importance of personal information and is committed to protecting and properly managing user data in accordance with the following policy.
1. Information We Collect
We collect information you provide through our questionnaires, including your name, email address, travel dates, number of travelers, preferences, and any other details necessary to create your personalized travel plan.
2. Purpose of Use
We use the collected personal information to create and provide personalized travel plans, to communicate with you about your travel plans and our services, and to improve the quality of our services. We may also use anonymized data from travel plans and questionnaires to enhance our services in the future. This anonymized data will not identify you personally.
3. Payment Information
Payments for our services are processed through Stripe, a third-party payment service provider. We do not directly collect or store your credit card information. All payment data is handled securely in accordance with Stripe's privacy policy.
4. Cookies and Analytics
We use Google Analytics to understand how visitors use our website. This service may collect information such as your IP address, browser type, and pages visited. This data is used solely to improve our website and services.
5. Disclosure to Third Parties
We do not share personal information with third parties except with your consent, when required by law, or when necessary to provide our services. This includes sharing information with Stripe for payment processing and Google for website analytics.
6. Data Retention and Management
We retain your personal information to improve our services unless you explicitly request its deletion. You may request deletion at any time by contacting us. We take reasonable measures to protect personal information from unauthorized access, loss, alteration, or leakage.
7. Data Access and Deletion
You may request access to, correction, or deletion of your personal information at any time. Please contact us at journeymatejapan@gmail.com to make such a request.
8. Changes to This Policy
This Privacy Policy may be updated as necessary. Any changes will become effective upon posting.
9. Contact Information
For questions about this Privacy Policy or to exercise your data rights, please contact us at journeymatejapan@gmail.com.